Approach & Process
With us, you deal with the agency principles or lead specialists every time.
Being tight-knit means we're able to spot issues before they become problems. It also means we're far more flexible in how we work with you.
Having end-to-end capabilities in-house allows us to come onto a project as a ready-made team at any point of the process. And those capabilities integrate seamlessly in a way that bigger, siloed agencies can't hope to replicate.
Everyone at TOP KEY is not only a specialist, but an expert. Having all-senior staff allows us to operate at a high level end-to-end.
Every agency says they collaborate. We live by it. However you need help, we'll make it work by working closely with you. Rather than presentations, you get conversations. That means fewer surprises, since you're there throughout the journey.
It's a pre-requisite for joining our team. Each one of our people – from geeks to creatives to process masters – are passionate about what they do. Hard work and big challenges aren't a chore, but exciting. And everyone's focused on doing a brilliant job every time.
Our Services
We combine the
end-to-end capabilities of a large agency with the attitude and
approach of a nimble independent.
Research & Testing
Feel and intuition can only take you so far, so we use qualitative and quantitative methods to challenge, validate and refine ideas. Ongoing testing also ensures everything works just the way it should.
Service Design
Stepping back to see the big picture can often bring the best answer. Our Service Design team works with you, approaching problems holistically to develop options that combine pragmatism with innovation.
Experience Design
Ease-of-use can make or break a digital experience. Our Experience Designers will sketch and prototype, iterate and test solutions to ensure they’re both simple and usable.
User Interface Design
Once we’ve validated our Experience Design, we dig in to the details, meticulously designing beautiful, intuitive interfaces that are easy-to-understand and even easier to use.
Digital Development
Simple or complex, large or small, we've always been big on build and delivery. Using an agile, sprint-based approach, our technologists, engineers and delivery managers are obsessed with making the end result brilliant – and on time.
Data Analytics & Optimisation
Heavy-weight, in-house data capabilities mean we can more easily provide insights that drive better experiences, improve customer journeys, and deliver higher conversions. It also makes Optimisation quicker, smoother and more effective.
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